MOD-RWD · Rewards & referrals module Customers who bring customers, and a reason to stay.

When the conditions your team set are met in the platform's own records, for example the friend passed KYC and made a first card payment within 30 days. A click or a sign-up alone earns nothing. The platform decides, not the referral tool: it tells the tool what really happened, from its server.

The platform checks every referral against the identities it has verified in KYC / AML and the devices it has seen in Fraud & risk, so a second account for the same person does not earn a reward. Your team reviews what the rules flag, and the caps and budget set in the Backoffice limit what a programme can pay out.

A money reward is a credit in the Ledger, from a marketing budget account to the customer's balance, so every reward is a ledger entry. Points are kept in the Ledger or in your loyalty engine, as you choose. Gift cards are delivered by a reward delivery provider, and a partner's commission is paid by the affiliate platform, for the customers the platform confirmed from its server. Cashback and points on card spend follow settled payments. A refund, a chargeback or a closed account takes a reward in the Ledger back; a claimed gift card or a paid commission cannot be recalled, so those are released only after the refund period your team set.

Not for retail customers in the UK, as the rules stand. The FCA bans financial promotions of qualifying cryptoassets that offer a retail client any monetary or non-monetary incentive (COBS 4.12A.7R, applied to cryptoassets since 8 October 2023), and its guidance names bonuses for investing, bonuses where a client refers another person and cashback for investing. An incentive only to transfer an existing holding from another platform is allowed. In the EU, MiCA forbids issuers and crypto-asset service providers to grant interest on stablecoins, which it calls e-money tokens and asset-referenced tokens, and treats any benefit related to how long the holder holds the token as interest (Articles 50 and 40). A reward that grows with the time a customer holds a stablecoin is therefore out; whether a reward tied to an event, such as a first payment, is acceptable is for your compliance team to decide. The module switches each programme off per country and per product.

Referral programmes run on Referral Factory, GrowSurf or Friendbuy; affiliate and partner programmes on impact.com, Awin, PartnerStack or Everflow; loyalty and promotions on Talon.One, Voucherify or Open Loyalty; and Runa delivers gift cards. Each programme runs on the tool your growth team prefers. A programme you already run connects as it is, and an in-house rewards engine or points bank becomes one more connector. Card numbers, account numbers and balances never go to any of them. Most referral tools need a first name and an email address for each participant, and receive them only for customers who join the programme.

No. The customer shares their code or link themselves, through the phone's share sheet, so the platform sends no invitation and holds nothing about the friend. It first hears of them when they apply, with the code on their application. This matters because marketing by email needs the recipient's prior consent in the EU (ePrivacy Directive, Article 13), and a friend you have never dealt with has given none. In the UK, the ICO adds that a firm which encourages customers to send its marketing to friends by email or text is likely to be instigating those messages, with or without a reward, and then needs the friend's consent. Your compliance team decides how the app words the invitation to share in each country.